San Francisco, East Bay, San Jose & Surrounding Areas
National IT consulting and support company that focuses on helping small businesses is seeking a full time MCSE, MCSA, and MCP Qualified Information Technology Engineer to help a range of small businesses to maintain IT environments powered by MS Windows Vista, Windows XP, Microsoft Windows Server 2008 and Windows Server 2003, Microsoft Exchange 2007 and 2003 Server, and .NET servers. Cooperate closely with customer's IS group or provide comprehensive IS outsourced services. Key areas of expertise include Exchange-based email, Active Directory design, security, server monitoring, and system infrastructure.
Benefits of Teaming with Progent
Progent is an innovative computer consulting and information technology outsourcing firm based in San Jose, California, with offices nationwide. Unique models for customer acquisition, service delivery, virtual office infrastructure, and consultant compensation have enabled Progent to be among the fastest growing and most successful Microsoft Gold Partners in the U.S. Our shared knowledge base and collaborative approach to problem solving has helped Progent to retain a strong staff and a loyal client base.
Job Title
Senior Remote Network Engineer
Job Code
P018
Status
1099
Work Location
Work from home, virtual office infrastructure.
Essential Functions & Responsibilities
Work with a variety of Progent clients to maintain and remotely support IT networks based on Microsoft Windows Vista, Windows XP, Windows 2000, Windows 2003, Windows 2008 and .NET technology. Work closely via telephone and remote access tools with client's IT staff to provide full-service IT outsourcing. Key areas of expertise include Exchange-based email, Active Directory, security, server monitoring, and network infrastructure. The Sr. Remote Support Engineer will troubleshoot application problems including desktop application integration issues, server problems, data service issues, and connectivity problems, without physical access, should the client environment allow.
This is a part time work from home job. You can become part of a fast paced, dynamic, well managed 90 plus person technology services organization that utilizes an innovative virtual office structure to seamlessly integrate our team members throughout the U.S.
Relationships
Reports to:
Technical Team Lead.
Works Closely with:
Vice President of Operations, Business Development Representatives and other engineers.
External Relationships:
Clients, technology resources, and vendors.
Qualifications/Education
Minimum Work Experience Requirements:
- 7 years experience in desktop and server administration (new software installation, machine setup, problem isolation and resolution).
- Strong technical troubleshooting and diagnostic skills, ability to implement quick workarounds to technical problems.
- Experience in business software support (Microsoft products).
- Experience in a variety of client environments.
- Familiarity with remote monitoring tools and remote troubleshooting techniques.
- Demonstrated ability to operate effectively in a virtual office environment, providing consistent follow-through and utilizing remote access and wireless connectivity technology.
- Strong verbal and written communication skills.
- Accustomed to working in a team environment.
- Demonstrated dedication and commitment to providing continuous operations.
- Works independently and demonstrates strong sense of ownership and initiative.
Education:
- Microsoft Certified Systems Engineer (MSCE), and/or
- Cisco certification (CCDA, CCNA, CCDP, CCIP, CCNP, CCSP or CCIE), and/or
- Microsoft Certified IT Professional (MCITP:EA), or Microsoft Certified Systems Engineer (MSCE), and/or
- Security certification (CISSP, CISM) .
- Two-year degree in computer science/technology, or equivalent experience.
Respond to:
For consideration, interested persons should send resume and cover letter to: job-p018@progent.com.