We need an enthusiastic person to help our real estate shoppers schedule home tours.
About You:
You're an outgoing, problem-solving people-person. You get a high from helping people. It makes your day to make their day. When the going gets tough, you get going with a smile. And you like to be busy, busy, busy.
People call into Estately from all over America to schedule tours of homes for sale and, as a Client Service Representative, you will be our outward face (or voice, actually): Collecting information by phone from home shoppers, connecting them with great real estate agents, and coordinating home tours. The phones get busy and the Internet never sleeps, so to be successful you will be a sage multi-tasker, skilled at clear communication, disciplined about organization, be creative and able to respond confidently to the unknown and unforeseen.
You will be in charge of making the first step towards buying a home easy and awesome for dozens of people every day.
About Us:
Estately isn't your pappy's real estate website. We're building the Gmail of real estate to empower consumers to find and buy homes online. We're small and scrappy, but we have a huge vision. We're profitable and serve hundreds of thousands of users a month. Estately is uniquely situated to upend the $50+ billion real estate industry with a small, technically-obsessed team. We love our work and have a great time getting things done.
Job Duties:
- Answer the phone: help people schedule tours and coordinate meetings with our field agents
- process a backlog of clients’ requests: every request is slightly different and will require your diligence and creativity to ensure that each is completed successfully
- INBOX administration: we receive a lot of emails that need to be “filed” in various email folders and/or in our internal database
- additional job requirements as specified verbally or in writing by coordinator
Requirements:
- Friendly, energetic, positive attitude with an eagerness to help our clients!
- Strong writing and phone skills
- A home office set-up that includes your own computer, a reliable high speed Internet connection, and a dedicated phone
- Competence with a variety of computer software and Internet based tools such as Gmail, Google Calendar, spreadsheets, word processing, Instant Messenger
- Availability to work at least one weekend day (6 hour shift), plus flexibility to schedule 2-3 additional shifts per week; schedules are set 1 month in advance, are reasonably stable on an ongoing basis; occasional shift swapping is allowed
- Customer service experience, especially telephone-based customer service
- Home-office work experience
- We are a small and growing company and we look for growth aspirations in all of the members of our team
- We are in the real estate business; familiarity and experience with home buying and the real estate business would be very helpful
- work from your home office
- initial training in-person at our Seattle office or conducted remotely via web conference
- 12-15 hours per week minimum during training period with 25-35 hours per week available after that
- we offer you schedule flexibility, but also need flexibility from you; currently the greatest opportunity to provide additional coverage to our clients is early mornings, nights and weekends
Please send a current resume and a cover letter. Tell us why you are a good match for this position and how you would respond to this situation: Oprah mentions our company on her show and generates a surge of new clients. Your phone is ringing non-stop, and with every blink of the eye a new message lands in your INBOX. The surge will only last for a couple of hours, but right now those couple hours feel like years away. How do you provide the best service to the most number of clients? Use examples from previous experiences if possible.
Reply to: a4e6+7dc2@app.catchthebest.com