Windsor CT Customer Care job, Remote work possible, Bilingual Spanish/ English

Windsor CT Customer Care job, Remote work possible, Bilingual Spanish/ English

The Hartford's Call Center has serviced the Auto and Home insurance needs of members of AARP since 1984. The Hartford sets the standard for excellence which is evidenced in our being the recipient of the prestigious J.D. Powers Award for 5 consecutive years for the excellent service that we provide to our customers!

WHAT ARE THE RESPONSIBILITIES OF THE POSITION?
Provide excellent customer service to all Hartford customers (internal/external)
Communicate to customers in a professional manner and resolve issues accurately and independently
Respond to inbound calls and make outbound calls as appropriate.
Serve as a point-of-contact to resolve policyholder problems and customer inquiries
Work in a team-based environment as well as within established and measurable call center metrics
WHAT ARE WE LOOKING FOR?

We are looking for energetic, dynamic professionals driven to be successful. Candidates with previous, customer service, call center/contact center retail, claims, or agency experience preferred. Qualifications include:
Must be able to adjust and succeed in a fast-paced rapidly changing call center environment.
Outstanding verbal communication skills and strong telephone etiquette
Advanced multi-tasking ability, ability to assist customer on phone while navigating through 8 + windows on PC monitor
Two years experience working in a windows based computer environment
High school diploma or equivalent required
Spanish/English Bilingual a plus

WHAT IS THE COMPENSATION OPPORTUNITY?

Our compensation philosophy is simple: we pay competitive base salaries and we reward performance. The salary range for this position is $27,500 to $32,000, plus a 5% shift differential for qualifying schedules. Once training is completed, new hires will have the opportunity to earn up to an additional $2,000.00 to their base salaries in their first 12 months and participate in a monthly service incentive program. In addition, you will be eligible to participate in our comprehensive benefits program including Medical and Dental Insurance (coverage as of your 1st day in the job), Life and Disability Insurance, 401K Plan, Tuition Reimbursement, an Employee Stock Purchase Plan and more.


HOW DO I APPLY?
Please follow prompts to apply online to this position,and monitor your e-mail for updates from The Hartford in reference to your application.

WHAT ELSE CAN YOU TELL ME?

Our contact center offers a pleasant, professional, and engaging work environment and is committed to advancing the careers of our employees through personal and professional development. Our paid training program starts upon day one of employment and prepares you for the position.

Start date: October 10, 2011
Training hours: 9:00 am - 5:30 pm Monday - Friday for approx. 14 weeks. No time off allowed during training.
Work shift: 10:30 am - 7:00 pm with every other Saturday; mid-day off during week equates to 40 hour work week.
Saturday schedule is 8:00 am - 4:30 or 10:00 am - 6:30. We offer a 5% shift differential for this schedule.
Working remotely from home may be available - long term, after completing the training program; also contingent upon business need and individual performance

Our Core Values: Integrity • Financial Discipline • Diversity & Inclusion • Customer Focus • Winning Spirit • Teamwork

The Hartford is an Equal Employment Opportunity and Affirmative Action Employer.
The Hartford maintains a drug-free workplace.
** NO AGENCIES PLEASE **

Do not send resume, please apply online:
www.thehartford.com/careers
Job # 1102612