Are you an email marketing expert looking to work from home and delight your customers? JangoMail is seeking a detail-oriented and experienced Customer Service / Tech Support person to join our small, nimble, unique, and fun team. You would work with prospective and existing customers and answer their questions about JangoMail and e-mail marketing. This position requires a multi-talented individual that is a customer service whiz, understands email marketing concepts, and knows how to use Windows and MS Office inside and out. You can be located anywhere in the country provided you have a suitable home office from which to work.
What is JangoMail? JangoMail is a highly profitable, rapidly growing and successful web-based email marketing system that allows businesses to create, send, and track email campaigns. JangoMail was launched in the fall of 2001 and has over 4,000 customers worldwide varying in size and industry. JangoMail is strictly opt-in and does not allow the use of purchased, rented or harvested lists with our system. JangoMail has two services: http://www.jangomail.com and http://www.jangosmtp.com
PRIMARY JOB RESPONSIBILITIES
*Answering phone calls and emails from prospective and existing customers
*Demonstrating features of JangoMail to interested parties
*Assisting customers with their email lists and exporting/importing to and from various database formats like Excel and Access
REQUIRED SKILLS AND EXPERIENCE
*Superior written communication (This is one of the most important qualities when I hire. You must have a strong command of the English language.)
*Knowledge of email marketing concepts, like "open-tracking", "click-tracking", and "deliverability"
*A mastery of Windows and Microsoft Office, especially Word, Excel, and Access
*Excellent customer service skills
*Ability to type FAST!
*The more technical and web savvy you are, the better. Do you know some HTML? Great! Know how to read SMTP log files? Awesome! Know a little SQL? Wow, you might just be perfect!
*Strong organization skills and attention to detail
*Ability to lead and carry out tasks independently from a home office. JangoMail is based in Dayton, Ohio, but this particular associate can work from anywhere in the country provided a proper home office environment is available.
To apply, please send cover letter in body of email message, and attach resume in .rtf (Rich Text Format) format to ajay.goel.hire at us.jangomail.com (Replace "at" with an @ sign.). I love detail -- the more detail you convey about yourself in your cover letter, the better!