Ripple opened in NYC this March, and we're looking for a New York Rippler. This position is for a special sort of person, one that is particularly self-starting, friendly, and comfortable working in a team that is geographically dispersed. You will be working on the needs of several dozen clients, mostly remotely. You would also be the field support person for 3 clients in Manhattan. You would work from home ( in NYC), from the field, and from cool coworking digs. If you're interested in working together, this position is a Level II Support Engineer. That means you probably have 3-4 years of IT experience, and you graduated from college. You are definitely enthusiastic about both people and IT. Here's the mission of the job, and what you can expect. Both Mac and PC skills are a must. The salary range is between $41-43k. Apply Here
Mission for Ripple Support Engineer:
To make Ripple clients feel human, especially when they are having an IT problem. To solve problems - and prevent future ones - using smart thinking. To become a better person in the process, and help us become better people for knowing you.
The kind of stuff you'll do:
Help people having problems with their Mac, PC, or smartphone - on the phone, by email, and in person. Everything from Outlook to Photoshop.
Setup new Macs, PCs, and smartphones. Perform software installs and upgrades.
Work on projects like server deployments, network setups, and VoIP migrations.
How you will know if you are successful:
Ripple customers will sing your praises often. They will say things like: "Pat is so friendly." "Pat is so helpful." "Pat helped me understand something technical without sounding technical." "Pat never speaks down to me."
Your fellow Ripplers will sing your praises often. They will say things like: "I know I can always go to Pat for help." "Pat is a real self-starter." "Pat listens to me." "Pat is fun." "Pat just gets the job done."
What you need to bring:
Ability to communicate empathetically, logically, and clearly in a boatload of different situations. Calm under pressure, graceful under fire, and able to bring the funk at all times.
Natural troubleshooting skills
Ability to find answers
Unquenchable desire to grow - personally, and professionally
A "roll up your sleeves and let's get to it" work ethic
Bacelor's Degree or higher
Both Mac and PC skills
Organized enough to read - and create - documentation
Self-starting mindset. Most of your coworkers are working in Atlanta, Ripple NYC is a small startup office.
What we'll bring:
A workplace of unrivaled flexibility
Challenging work
A team that cares about you and your goals
Good pay
Very good benefits (full health, 401k, etc.)
Amazing clients and coworkers
Apply Here